Returns & Exchanges

At Woolx, we want you to love your merino wool gear as much as we do, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items. If your purchase isn't the perfect fit for your outdoor adventures, we'll make it right with a simple, streamlined process.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to initiate your request and select the items you wish to send back.

• 2.
  Print Your Label

  Once your return is authorized, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt to ensure your return arrives safely at our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days to your original payment method.