Frequently Asked Questions
Everything you need to know about our premium Merino wool apparel.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle with mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the wool's natural performance.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Does Woolx Merino wool itch?
No, our Merino wool is ultra-fine and incredibly soft. Unlike traditional wool, the fibers are much thinner and more flexible, allowing them to bend when they touch your skin for a scratch-free experience.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while expedited options are available at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the time of checkout.
How do I find the right size?
We provide detailed size charts on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a technical, base-layer fit.